Notice Regarding Medical Records & Legal Requests
This website and its contact forms are strictly for patient inquiries and healthcare provider consultations. This is a non-monitored channel for legal documentation.
We do not accept medical records requests, statutory notices, or legal subpoenas through this website. Any such submissions sent through this portal are considered invalid, are not reviewed, and will not be processed. Submission through this website does not constitute notice to Florida ID Care LLC or to any of its physicians or staff.
To submit a valid request for medical records, you must route it through our authorized channels:
- Standard Mail: Florida ID Care LLC, Attn: Medical Records Custodian, 14192 Metropolis Ave, Fort Myers, FL 33912
- Urgent or Expedited Requests: Must be sent via registered, verifiable post to the mailing address listed above.
All requests must include a valid, legally compliant patient authorization form.
Website Privacy Policy
Effective date: September 3, 2026
Applies to: floridaidcare.com, operated by Florida ID Care LLC (“Florida ID Care,” “we,” “us”).
What this policy covers — and what it does not
This policy explains how we handle information collected through this website. It is not our HIPAA Notice of Privacy Practices. Protected health information created or maintained in the course of your treatment is governed by our separate Notice of Privacy Practices, which is provided at registration and is available on request from our Fort Myers office at (239) 245-8223.
Information we collect
Information you give us. When you complete a contact, appointment request, or referral form, we collect the details you enter — typically your name, phone number, email address, and a short description of your reason for contacting us.
Information collected automatically. Like most websites, our servers and analytics tools record your IP address, browser and device type, referring page, the pages you view, and the dates and times of your visits.
Cookies. We use cookies and similar technologies to keep the site working correctly, remember your preferences, and understand how the site is used. You can block or delete cookies in your browser settings; some parts of the site may not function normally if you do.
Please do not send medical details through this website
Our website forms are not a secure or encrypted channel for protected health information. Please limit what you send to the minimum needed for us to contact you. Do not include diagnoses, test results, medication lists, images, or insurance identifiers in a website form. To discuss clinical matters, call or text (239) 245-8223, or use the patient portal or telehealth platform we provide, which are designed for that purpose.
How we use information
- To respond to your inquiry, schedule or confirm an appointment, or process a provider referral
- To operate, secure, and improve the website
- To measure which pages and services people find useful
- To meet our legal, regulatory, and recordkeeping obligations
How we share information
We do not sell your personal information, and we do not share it with advertisers or data brokers. We share it only with: service providers who operate the site and our forms, scheduling, communications, and analytics tools on our behalf, and only to the extent needed to provide those services; and with government or legal authorities where we are required by law to do so.
Third-party services
This site uses third-party services including web hosting, website analytics, embedded review widgets, and embedded content such as maps and videos. These providers may set their own cookies and collect usage data under their own privacy policies. Following a link from this site to another website means that site’s privacy policy applies, not this one.
Data security
We use industry-standard safeguards, including encrypted (HTTPS) transmission, to protect information submitted through this site. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
How long we keep information
Website inquiry information is retained only as long as needed to respond to your request and to meet our legal and recordkeeping obligations. Medical records are retained under the separate requirements of Florida law and HIPAA.
Your choices and rights
You may ask us what website information we hold about you, ask us to correct it, or ask us to delete it, by writing to the address below. Requests relating to your medical record — including HIPAA right-of-access requests — must be sent by mail as described at the top of this page. You can opt out of non-essential cookies through your browser, and unsubscribe from any non-clinical email we send using the link in that email. Depending on where you live, you may have additional rights under state privacy law, including the Florida Digital Bill of Rights.
Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children through it. If you believe a child has submitted information through this site, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last revised. Continued use of the site after a change means you accept the revised policy.
Contact us
Florida ID Care LLC
14192 Metropolis Ave, Fort Myers, FL 33912
Phone or text: (239) 245-8223
Fax: (239) 208-6623
Email: info@floridaidcare.com
Written requests for medical records must be sent by mail to the address above, Attn: Medical Records Custodian. Requests sent by email or website form are not accepted.
